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Log in to UBS e-banking and go to the “KeyClub” section.  In most cases, you will immediately be shown a KeyClub participant number and asked to confirm that it is your own in order to activate the account. Answer the question with "yes" and also confirm the electronic agreement on the use of KeyClub in e-banking, which will appear next. You will then see your KeyClub data in e-banking and will be able to define your points settings and start shopping in the KeyClub eStore. 

If immediate activation is not possible, you will be given the option of requesting an activation code. Once you have received it, log back in to UBS e-banking, go to the "KeyClub" section and enter it there. You will then be able to access your KeyClub data in UBS e-banking, define your points settings and start shopping in the KeyClub eStore the next time you log in.

Log in to UBS e-banking, go to the "KeyClub" section and click on the link in the "Redeem points" section to go directly to the KeyClub eStore.

100 percent physical:All points will continue to be sent to you as paper checks. Example: Disbursement of 50 points: 50 points sent by post (physically as a check).

50:50 in favor of physical:You will receive half of your points as paper checks, and the other half will be credited to your Shop account in the eStore as electronic points. If one half of the points cannot be divided by ten without leaving a remainder, the majority of the points will be sent as paper checks. Example: Disbursement of 50 points: 30 points by post (physically), 20 points electronically.

50:50 in favor of electronic:You will receive half of your points as paper checks, and the other half will be credited to your Shop account in the eStore as electronic points. If one half of the points cannot be divided by ten without leaving a remainder, the majority of the points will be transferred electronically. Example: Disbursement of 50 points: 20 points by post (physically), 30 points electronically.

100 percent electronic:All points will be credited to your Shop account in eStore as electronic points. Example: Disbursement of 50 points: 50 points electronically.

How to order

Call the hotline of the partner in question. When you buy a gift voucher, this establishes a contractual relationship with the partner.

Call the hotline of the partner in question. When you buy a product from a partner, this establishes a contractual relationship with this partner.

Go to the "Gift points code" menu item in the "My account" section. You can find your gift points code here.

You can change your delivery address at any time by going to "My account", "Delivery adress" and change the adress according to your wishes.

If the order has already been completed, you have to call our hotline 0800 810 610, let them delete your order and re-enter the order with the correct adress.

Alongside electronic KeyClub points, we accept additional payments using Visa and Mastercard credit cards.

No, it isn’t possible to pay by invoice in the KeyClub eStore.

Security

We ask for various personal details from you in order to process your order. These data are required in order to deliver the product to you and may also be used for internal statistical purposes so that we get a better feel for your needs in the future. It goes without saying that your data will be treated in the strictest confidence and will not be forwarded to third parties.Click here to find out more about security and data protection at UBS: http://www.ubs.com/global/en/legalinfo2/privacy.html

Detailed and binding information on conditions of sale and terms of business can be found in the general terms and conditions of the partner in question.

Other questions

Yes, points will continue to be issued on a quarterly basis. The remainder will be transferred to the eStore account at the same time the points are sent by post.

The gift points code is valid as long as the electronic points that were converted are valid. For this reason, only electronic points with the same expiry date can be converted into a gift points code.

Voucher codes acquired in the eStore are valid for differing amounts of time depending on the partner. You can find more precise information when you click on a relevant product in the Partner Shop.

If you have any questions, please contact our eStore hotline at 0800 810 610, Monday to Friday between 1:00 p.m. and 6:00 p.m.

The ePoints are valid for one year (until Dec. 31) following the year in which the points were issued. After this time they cannot be redeemed. The period of validity can be seen in the KeyClub eStore under “My account” – “ePoint balance”.

More about KeyClub


Free shipping in Switzerland

For all UBS Clients we offer free shipping within Switzerland.